Hi, it seems you already have an account under the username jademoonrose. Could you please see if you have access to this user account? I've also just sent you an email with the password-reset link if you need it.

When you subscribe with trainchinese, your user account is upgraded, which opens up full access to all our apps on any device. Currently your user account is a normal user account without any subscriptions. If you are interested, the best and most flexible payment to get a subscription is via our website. Please log in with your trainchinese credentials into trainchinese.com then choose "More.." -> Upgrade account or just open the page: https://www.trainchinese.com/v2/viewMultiSuscription.php