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Asked 163 months ago by
alex500
What's wrong? I updated my subscription but am still limited to adding 10 cards per week. I want my train Chinese!
This question has been viewed 18 times.
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Hello.
Sorry to revive an old topic but I have a similar problem. I\'ve just upgraded my subscription, received payment confirmation from paypal, but on webpage I still show up as normal user and I\'m still being limited to some small amount of flashcards. Does everything check out on your end? Best Regards, Marlamin87
For other users who do not find the subscription has been updated: - Please check the subscription was paid for the same account you are working with! - In case of payments with PayPal, there are about 1-2% of cases where PayPal reviews the payment and this review takes 24 hours. Should it be necessary for us to check - then please submit a Feed Back ticket (or an email to customer service cs@train...com - that is processed fast! (We can not guarantee fast processing on the Q&A section) |
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The subscription has been processed correctly, but the phone does not know about it yet. Please Update Cards, that way the phone will receive the information about the subscription.
PS: The response message send to the suer after a purchase does not contain the request to Update Cards. We will add this information to that message so that the subscription can be used on the phone. |