Also had word lists disappear from Kindle

Sorry if we are late to response!

I can see that your on-line data includes several lists - those lists should be available to you after synchronizing (by pressing the \"Update\" button at the top right of the application).

If after pressing that Update button you receive an error message then most probably your account data for the trainchinese account may be wrong. In that case select \"Settings\" on the lower part of the app and include your user account data (user name and password), then try to synchronize again.

If you do not receive any error messages the synchronization should end with a graph where you will see the history of your cards over the last days. In that case the list should all be there on the device for you to use.

Please let us know if you have another behaviour.

(PS. we received a similar question of Facebook, that we assume is coming form you. We apologize for the late reply, we normally try to answer within one working day, sorry for this!)

We are sorry but we now found a reason, one of the lists was missing a name so as the name as empty it did not display correctly. We now manually changed that giving the list the name \"no name\". That should resolve the issue.

We are sorry for this error - and also for the delay in working on it!

It would be great if you happen to remember what name you may have selected as it could be that it contained a character or something \"strange\" which was not stored in our database for some reason.

Wow! You guys are great. Thanks for such great customer service! Not sure how a list ended up without a name, but thanks for solving the problem!