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手续 involves people. More often than not, it's about personal matters.
程序 is more generic, abstract and of a higher level. 程序 (procedure) involves more steps and parties. 程序 can also mean "program".
Please refer to their examples for more information.
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请问在哪儿办理登机手续？ Excuse me. Where shall I check in for the flight?
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步骤 (bù zhòu) is a synonym for 手续 (shǒu xù). It means "procedure, formalities" and is pronounced "bù zhòu".
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